Imprint

Effective Date: May 29, 2026

Welcome to BalkanResidents (“Platform”, “Website”, “BalkanResidents”, “we”, “our”, or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of the BalkanResidents platform and services. By registering, accessing, browsing, or using this website, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must discontinue the use of the Platform immediately.

1. ABOUT BALKANRESIDENTS

BalkanResidents is a business networking and communication platform intended to connect residents and non-residents interested in conducting business activities within the territory of the former Yugoslav countries, including but not limited to:

• business networking,
• professional communication,
• job opportunities,
• business advertisements,
• collaboration between individuals and companies,
• sharing of business-related information.

The Platform allows registered users to:

• create personal or business profiles,
• upload professional information and CVs,
• publish job listings and business advertisements,
• communicate with other members,
• join approved business groups,
• establish professional relationships.

BalkanResidents acts solely as an intermediary platform facilitating connections between users.

2. ELIGIBILITY

To use the Platform, users must:

• be at least 18 years old;
• provide truthful and accurate registration information;
• comply with all applicable laws and regulations;
• use the Platform only for lawful business or professional purposes.

We reserve the right to request identity verification where deemed necessary.

3. USER REGISTRATION AND ACCOUNTS

Users may create an account to access certain features.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• all activities conducted under your account;
• ensuring that profile information remains accurate and updated.

BalkanResidents reserves the right to suspend, restrict, or terminate accounts suspected of:

• fraudulent activity,
• spam,
• harassment,
• illegal conduct,
• misleading business representation,
• misuse of the Platform.

4. BUSINESS GROUPS AND MEMBERSHIP APPROVAL

Participation in business groups is subject to administrative approval.

Submitting a request to join a group does not guarantee acceptance.

BalkanResidents and group administrators reserve the right to:

• approve or reject membership requests,
• remove members from groups,
• restrict access to specific groups,
• moderate group activities.

No explanation is required for membership rejection or removal where deemed necessary for platform safety, professionalism, or compliance.

5. JOB LISTINGS AND BUSINESS ADVERTISEMENTS

Users may publish job listings, business opportunities, and advertisements.

By publishing content, users confirm that:

• information is accurate and lawful;
• job offers are genuine;
• advertisements are not misleading;
• they possess all legal rights to publish such content.

The following content is prohibited:

• fraudulent job offers,
• pyramid schemes,
• illegal employment offers,
• discriminatory content,
• misleading financial claims,
• spam advertisements,
• abusive or offensive content.

BalkanResidents reserves the right to:

• edit,
• reject,
• suspend,
• remove,

any listing or advertisement at its sole discretion.

6. USER COMMUNICATION

The Platform may provide messaging, networking, and communication tools.

Users agree to communicate professionally and respectfully.

The following are strictly prohibited:

• harassment,
• hate speech,
• threats,
• abusive language,
• intimidation,
• fraudulent communication,
• spam or unsolicited promotions.

BalkanResidents may monitor, moderate, or restrict communication activities where necessary to maintain platform integrity and legal compliance.

7. CVs, DOCUMENTS, AND FILE UPLOADS

Users may upload CVs, resumes, and professional documents.

By uploading files, users confirm:

• ownership or legal rights to the documents,
• accuracy of uploaded information,
• consent to make such content visible according to selected profile visibility settings.

Users acknowledge that:

• third parties may access downloadable documents if made publicly visible;
• BalkanResidents is not responsible for unauthorized copying, misuse, or redistribution by third parties.

Users must not upload:

• illegal content,
• copyrighted materials without authorization,
• malicious files,
• misleading professional credentials,
• false employment records.

8. USER CONTENT RESPONSIBILITY

Users remain solely responsible for all content they publish, including:

• profile information,
• advertisements,
• comments,
• uploaded files,
• messages,
• business information.

BalkanResidents does not guarantee the truthfulness, legality, quality, or reliability of user-generated content.

9. NO GUARANTEE OF BUSINESS SUCCESS

BalkanResidents does not guarantee:

• successful business cooperation,
• employment,
• investments,
• contracts,
• partnerships,
• financial outcomes.

The Platform only facilitates introductions and communication between users.

All business decisions are undertaken entirely at users’ own risk.

10. DISCLAIMER OF LIABILITY

BalkanResidents acts solely as an intermediary platform.

We are not a party to agreements made between users and shall not be liable for:

• failed business arrangements,
• scams or fraudulent activities,
• financial loss,
• breach of contract,
• non-payment,
• poor quality services,
• damages caused by third parties,
• disputes between members.

Users are solely responsible for conducting independent due diligence before entering business relationships.

11. ADMINISTRATIVE RIGHTS

BalkanResidents reserves the right, at any time and without prior notice, to:

• approve or reject users,
• remove content,
• suspend accounts,
• restrict platform access,
• delete advertisements,
• close groups,
• terminate memberships.

Such actions may be taken where necessary to maintain platform integrity, legal compliance, or community safety.

12. PRIVACY AND GDPR COMPLIANCE

BalkanResidents processes personal data in accordance with applicable European data protection laws, including the General Data Protection Regulation (GDPR).

Personal data may be processed for:

• account management,
• communication,
• moderation,
• fraud prevention,
• platform functionality.

Users have the right to:

• access personal data,
• request corrections,
• request deletion,
• object to processing where legally applicable.

Please refer to our Privacy Policy for further details.

13. DIGITAL SERVICES ACT (EU) COMPLIANCE

Where applicable, BalkanResidents complies with relevant provisions of the EU Digital Services Act (DSA) regarding:

• moderation transparency,
• illegal content reporting,
• user safety,
• complaint handling,
• responsible hosting of user-generated content.

Users may report illegal or abusive content to the Platform administration.

14. PROHIBITED ACTIVITIES

Users agree not to:

• impersonate another person or company;
• provide false information;
• engage in fraud;
• upload malware or malicious software;
• manipulate reviews or recommendations;
• misuse user information;
• violate local or international law.

Violation of these rules may result in immediate account suspension.

15. INTELLECTUAL PROPERTY

All platform branding, design, content, logos, and software remain the intellectual property of BalkanResidents or its licensors.

Users may not reproduce, distribute, or exploit platform materials without written permission.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by law, BalkanResidents shall not be liable for:

• indirect damages,
• financial losses,
• loss of business opportunity,
• reputational damage,
• data loss,
• technical interruptions.

Platform services are provided “as is” and “as available” without warranties of uninterrupted operation.

17. TERMINATION OF USE

Users may stop using the Platform at any time.

BalkanResidents reserves the right to terminate or restrict access to any account for violations of these Terms or suspected abuse.

18. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Continued use of the Platform following updates constitutes acceptance of revised Terms.

19. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with applicable European laws and the laws of the competent jurisdiction where BalkanResidents operates, without prejudice to mandatory consumer protection provisions.

20. CONTACT INFORMATION

For any questions regarding these Terms and Conditions, please contact:

BalkanResidents: Željko Laković

Email: info@balkanresidents.com

Phone: +38269999801

Website: https://www.balkanresidents.com/

By using BalkanResidents, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Effective Date: June 2, 2026

Welcome to BalkanResidents (“Platform”, “Website”, “BalkanResidents”, “we”, “our”, or “us”).

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when users access or use the BalkanResidents platform and related services.

By registering, accessing, or using BalkanResidents, you agree to the practices described in this Privacy Policy.

1. WHO WE ARE

BalkanResidents is a professional networking and business communication platform intended to connect residents and non-residents interested in business activities within the territory of former Yugoslav countries.

The platform enables users to:

• create personal and business profiles;

• upload professional information and CVs;

• publish job opportunities and business advertisements;

• communicate with other members;

• join business groups;

• establish professional connections.

2. INFORMATION WE COLLECT

We may collect the following categories of personal data:

A. Information You Provide Directly

When registering or using the Platform, you may provide:

• full name;

• email address;

• username;

• profile information;

• business information;

• country and location;

• employment and professional experience;

• CV or résumé uploads;

• profile photos or company logos;

• content posted in groups, forums, jobs, and advertisements;

• communications with other users.

B. Automatically Collected Information

We may automatically collect certain technical information including:

• IP address;

• browser type;

• operating system;

• device information;

• pages visited;

• referral URLs;

• cookies and usage analytics.

C. User Communications

When using messaging, groups, or communication features, information exchanged may be stored for moderation, security, and service improvement purposes.

3. HOW WE USE YOUR INFORMATION

We use collected information to:

• create and manage user accounts;

• provide access to platform services;

• facilitate networking and communication between users;

• display profiles, job listings, and business advertisements;

• improve platform functionality;

• maintain platform security;

• prevent fraud, spam, abuse, and unlawful activity;

• moderate business groups and user content;

• respond to inquiries and support requests;

• comply with legal obligations.

4. LEGAL BASIS FOR PROCESSING (GDPR)

Where applicable under GDPR, we process personal data based on:

• Consent – when you voluntarily provide information or agree to cookies;

• Contractual necessity – to provide access to your account and platform services;

• Legitimate interests – platform security, fraud prevention, moderation, and service improvement;

• Legal obligations – where required by applicable law.

5. USER PROFILES AND PUBLIC INFORMATION

Certain profile information may be publicly visible to other registered users or visitors depending on platform settings.

This may include:

• name or username;

• professional profile details;

• business information;

• profile images;

• job-related content;

• business advertisements;

• public posts and comments.

Users are responsible for deciding what information they voluntarily publish.

6. CV UPLOADS AND PROFESSIONAL DOCUMENTS

Users may upload CVs, résumés, or other professional documents.

By uploading such materials, you understand and agree that:

• uploaded files may be accessible according to platform permissions;

• BalkanResidents acts solely as an intermediary platform;

• users are responsible for ensuring uploaded content does not contain confidential or unlawful information.

We recommend avoiding sensitive personal data unless necessary for professional purposes.

7. JOB LISTINGS AND BUSINESS ADVERTISEMENTS

Information published in job listings, advertisements, and business opportunities may be visible to other users and visitors.

BalkanResidents does not guarantee the accuracy, legality, or legitimacy of opportunities published by users and is not responsible for agreements made between users.

Users interact and conduct business at their own discretion and responsibility.

8. COOKIES AND TRACKING TECHNOLOGIES

BalkanResidents may use cookies and similar technologies to:

• improve website performance;

• remember login sessions;

• analyze visitor behavior;

• enhance user experience;

• provide website functionality.

Users may disable cookies through browser settings, although some features may not function properly.

9. HOW WE SHARE INFORMATION

We do not sell personal information.

We may share information only:

• with service providers necessary for platform operation;

• when required by law or governmental request;

• to prevent fraud, abuse, or security threats;

• to protect legal rights of BalkanResidents and users;

• during business restructuring, merger, or acquisition.

10. DATA SECURITY

We implement reasonable technical and organizational measures to protect user information against:

• unauthorized access;

• misuse;

• disclosure;

• alteration;

• destruction.

However, no internet transmission or storage method is 100% secure, and we cannot guarantee absolute security.

11. DATA RETENTION

We retain personal information only as long as necessary to:

• provide platform services;

• comply with legal obligations;

• resolve disputes;

• enforce our Terms and Conditions.

We may remove inactive accounts or content where appropriate.

12. YOUR RIGHTS

Depending on applicable law, users may have the right to:

• access their personal information;

• correct inaccurate information;

• request deletion of data;

• restrict processing;

• object to processing;

• withdraw consent;

• request data portability.

To exercise these rights, contact us using the information below.

13. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services.

BalkanResidents is not responsible for the privacy practices, content, or security of external websites.

Users access third-party websites at their own risk.

14. CHILDREN’S PRIVACY

BalkanResidents is intended for users 18 years of age or older.

We do not knowingly collect personal information from minors.

If we become aware that a minor has registered, we reserve the right to remove the account.

15. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

16. CONTACT INFORMATION

For questions regarding this Privacy Policy or data protection matters, please contact us through:

Website: BalkanResidents.com
Contact Page: https://www.balkanresidents.com/contact

By using BalkanResidents, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Effective Date: June 2, 2026

At BalkanResidents, we use cookies and similar technologies to improve website functionality, enhance user experience, and ensure the proper operation of our platform.

This Cookie Settings page explains what cookies we use, why we use them, and how you can manage your preferences.

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit a website.

They help websites function properly, remember preferences, improve performance, and analyze visitor interactions.

Cookies may be temporary (session cookies) or remain on your device for a period of time (persistent cookies).

2. TYPES OF COOKIES WE USE

A. Essential Cookies (Always Active)

These cookies are necessary for the operation of BalkanResidents and cannot be disabled.

They help us:

• maintain secure login sessions;

• manage account authentication;

• remember user settings;

• enable profile functionality;

• provide website security;

• protect against spam and abuse.

Without these cookies, certain website features may not function properly.

B. Functional Cookies

Functional cookies help improve your experience by remembering preferences such as:

• language preferences;

• account settings;

• saved preferences;

• website personalization features.

These cookies are optional but recommended for a better user experience.

C. Analytics Cookies

Analytics cookies help us understand how visitors interact with BalkanResidents.

They may collect anonymous information such as:

• visited pages;

• session duration;

• traffic sources;

• user interactions;

• website performance.

This helps us improve our platform and user experience.

If enabled, third-party analytics providers may process certain anonymized data.

D. Marketing and Third-Party Cookies

In some cases, BalkanResidents may use third-party services that place cookies for:

• embedded content;

• social media integrations;

• advertising performance;

• marketing campaigns.

These cookies may be controlled by third-party providers and are subject to their own privacy policies.

3. MANAGING YOUR COOKIE PREFERENCES

You may control cookies through:

Cookie Banner Preferences

When visiting BalkanResidents, you may choose which optional cookies you wish to allow.

Browser Settings

Most web browsers allow you to:

• block cookies;

• delete stored cookies;

• restrict third-party cookies;

• receive notifications when cookies are used.

Please note that disabling certain cookies may affect website functionality.

4. THIRD-PARTY SERVICES

BalkanResidents may use trusted third-party services for:

• website analytics;

• performance monitoring;

• content delivery;

• embedded media.

These providers may use their own cookies according to their respective privacy policies.

5. CHANGES TO COOKIE SETTINGS

We reserve the right to update this Cookie Settings policy at any time.

Changes will become effective immediately after publication on this page.

6. CONTACT US

If you have questions regarding our use of cookies, please contact us through:

Website: BalkanResidents.com
Contact Page: https://www.balkanresidents.com/contact

By continuing to use BalkanResidents, you agree to the use of essential cookies necessary for platform functionality.

Residents, foreigners with residence rights, and all other members)

This Code of Conduct applies to all members of the platform and Business Club and is accepted by every member upon registration.

Article 1

By becoming a member of the platform www.balkanresidents.com, you agree to fully comply with this Code of Conduct, which applies to the entire platform and all of its portals.

Failure to comply with this Code of Conduct may result in permanent removal from the platform, financial penalties, or legal action before the competent court for such disputes.

Article 2

All platform/portal members are required to pay membership fees regularly through the website. Failure to do so may result in immediate suspension of membership.

More information is available in the Platform Pricing List. In such cases, the full membership fee will apply.

Article 3

All members must follow standards of respectful and professional communication toward other members and the Founder of the platform.

Inappropriate comments on the Blog or Members Forum may be sanctioned by permanent exclusion from the platform or legal action before the competent court.

Article 4

All members may comment on Blog posts or Forum publications made by other members or the Founder.

Personal inquiries must be submitted in writing to:

founder@balkanresidents.com

A response will be provided within 2 business days, as the Founder will not answer personal questions through the Forum or Blog.

For questions related to personal needs or issues for which members cannot find answers, please contact:

admin@balkanresidents.com

Article 5

On the Blog and Forum, all members who insult other members, individuals, members of the platform board, or Business Club members in any way will be sanctioned.

Inappropriate posts or comments will be removed immediately.

Article 6

The Founder and Owner of the platform will organize member gatherings and networking events for Business Club members at least four times per year in selected cities and restaurants to encourage cooperation among members.

The first gathering will be organized once the platform reaches 500 members.

Members will be informed through the Forum and Blog, with priority given to Business Club Members.

An established dress code must be respected.

Article 7

Any member dissatisfied with the platform services or companies recommended by the platform must submit a complaint to:

founder@balkanresidents.com

The Founder is obligated to respond to complaints within 3 business days.

Residents may submit complaints in their native language, although the English language is recommended.

Article 8

Members are not allowed to publicly criticize on the Forum or Blog:

• services used through the platform;

• companies recommended by the Founder;

• other platform members.

Violation of this rule may result in permanent exclusion and legal action before the competent court.

Members are advised to be cautious with public comments.

Article 9

The platform will operate in the English language, with translation options available in 11 additional languages.

However, Forum and Blog comments may currently be posted only in English.

This policy may change in the future, and support for Forum and Blog communication in 8–9 languages may eventually be introduced.

Article 10

The “Job Market” (Jobs) section has its own specific regulations.

However, all users of this section are also required to comply with this Code of Conduct in addition to the separate Job Market rules.

Article 11

Members may be entitled to a refund if approved by the Platform Board following a member complaint.

In such cases, Business Club Member discounts and privileges on:

• www.forresidents.me

• www.forresidents.ba

• forresidents.rs

and all future affiliated portals may be revoked.

Article 12

All Business Club Members (BcM) are entitled to:

• 10–15% discounts on legal services from agencies recommended by the platform;

• 10% discounts on accounting services from agencies recommended by the platform.

Discounts are available through active membership and regular payment of membership fees.

Proof of eligibility may be obtained via email request.

Members must always request platform confirmation for discounts, which will be issued by partners through written email confirmation.

Article 13

All members agree to this Code of Conduct from the day they become members of the platform and portal.

Members may use a nickname of their choice on the Forum and Blog, while SuperAdmin and Admin maintain access to the member’s real identity.

Article 14

This Code of Conduct was unanimously adopted by all members of the Platform and Business Club Board and becomes effective from the official launch date of the platform:

www.balkanresidents.com

Founder and Owner of BalkanResidents.com

Željko Laković
founder@balkanresidents.com
admin@balkanresidents.com
admin@forresidents.me